💰 Refund Policy – CaseHope

At CaseHope, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your iPhone case, our refund policy ensures a smooth and worry-free process.


📦 Eligibility for Refunds

  • Refunds are accepted within 30 days from the delivery date.

  • Items must be unused, undamaged, and in original packaging.

  • Personalized or custom cases cannot be refunded unless defective.

  • Sale items are final sale and not eligible for refunds.


💨 How to Request a Refund

  1. Contact Us First:

  2. Provide Order Details: Share your order number and reason for the refund.

  3. Return Your Item: Ship back the product securely to our Netherlands return address. Tracking is recommended.

  4. Refund Processing:

    • Once we receive and inspect your item, we will process the refund to your original payment methodwithin 5–7 business days.

    • You will receive an email confirmation once the refund is completed.


⚡ Fast & Customer-Friendly

  • Our refund process is designed to be simple, transparent, and fast.

  • If you have any issues with your refund, contact us immediately, and we will resolve it promptly.

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