💰 Refund Policy – CaseHope
At CaseHope, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your iPhone case, our refund policy ensures a smooth and worry-free process.
📦 Eligibility for Refunds
-
Refunds are accepted within 30 days from the delivery date.
-
Items must be unused, undamaged, and in original packaging.
-
Personalized or custom cases cannot be refunded unless defective.
-
Sale items are final sale and not eligible for refunds.
💨 How to Request a Refund
-
Contact Us First:
-
WhatsApp: [Insert number]
-
Live Chat on our website
-
Email: support@casehope.com
-
-
Provide Order Details: Share your order number and reason for the refund.
-
Return Your Item: Ship back the product securely to our Netherlands return address. Tracking is recommended.
-
Refund Processing:
-
Once we receive and inspect your item, we will process the refund to your original payment methodwithin 5–7 business days.
-
You will receive an email confirmation once the refund is completed.
-
⚡ Fast & Customer-Friendly
-
Our refund process is designed to be simple, transparent, and fast.
-
If you have any issues with your refund, contact us immediately, and we will resolve it promptly.
My Wishlist
Wishlist is empty.